Return Policy

Returns

We want you to be completely satisfied with your purchase from the Exploratorium Store. ! If you’ are unsatisfied with your purchase for any reason, you have 30 days to return your item. You may choose to exchange your item or, if you prefer, we can credit the card used to make the purchase.

In-Store Returns

Returns can be processed at the Exploratorium at Pier 15 in San Francisco or at the Helix location satellite location in Los Altos, California.

  • Please bring the following items with you:
  • Credit or Debit Card you used to place the order
  • Packing slip included with the your purchase

 

Return by Mail

You can also return your order by mail.

  • A copy of the packing slip or receipt included with your order
  • Your name, address, and telephone number

Ship returns to:

Exploratorium Store
Attn: Returns
Pier 17, Ste 100
San Francisco, CA 94111

 

You may choose to have us exchange your merchandise or credit your charge card, exclusive of shipping and handling fees.  Please note that; all sale items are non-returnable.

Gift recipients will receive a merchandise credit in the form of an Exploratorium Gift Card. The item returned must be in its original product packaging and in salable condition. 

Please inspect your order upon delivery. If your merchandise arrives damaged, please contact us at 415.528.4390 as soon as possible.

Please contact us at 415.528.4393 or at shipping@exploratorium.edu to notify us that you are returning your items.