Shipping Policy

Shipping Policy

Your order will ship the next business day. If you have questions or concerns about your order, please call 415.258.4393 or email shipping@exploratorium.edu

Domestic Orders

We use UPS to ship your orders and will email you a tracking number once your order has shipped. Please note that UPS will not ship to PO boxes or APO addresses. If you want to ship to a PO box or an APO address, contact us at 415.528.4393 or shipping@exploratorium.edu.

International Orders

We do ship internationally, but orders shipped outside of the United States may be subject to import taxes, customs duties, and fees by the destination country. The recipient of the package is the importer of record and must comply with all laws and regulations of the destination country and must pay any taxes, custom duties, and fees levied on the order.

Unfortunately, we have no control over these fees and cannot predict what they may be. Customs policies vary from country to country; contact your local customs office for more information.